Subscription, Cancellation & Refund Policy

BuiltRelay Core is offered through the current $87 monthly checkout. Review these renewal, cancellation, credit and refund terms before subscribing.

Core offer

$87 per month plus applicable tax. 500 AI credits per paid monthly period. No automatic AI overage charges. No annual plan or paid credit add-on is currently approved.

Credits

Unused credits do not roll over. Credits reset with the paid monthly period. Work pauses when the allowance reaches zero. A system failure that produces no usable delivered result should not consume the related allowance. Exact per-action credit costs are displayed in the product before credit-consuming AI work is started.

Renewal and cancellation

Monthly in advance from the disclosed billing anchor. You may cancel renewal at any time. Cancellation stops future auto-renewal when recorded; paid features remain available through the already-paid period. No mandatory survey or artificial cutoff is part of the approved policy.

Failed renewal

The approved policy provides seven calendar days of limited grace. New paid AI use is paused, no new credits are granted, and existing-record access/export plus existing public forms/sites are intended to remain available during grace. Provider retry timing may vary; no new credits are granted until entitlement is valid.

Refunds

Full refund on request within seven calendar days of the first successful Core subscription payment. Routine partial-month refunds are not promised on later renewals. Duplicate/incorrect charges, payment disputes and remedies required by law are handled as applicable.

After paid access ends

The approved direction provides 30 calendar days of read/export access with no new AI work, edits or public intake, then scheduled deletion of operational workspace content subject to disclosed legal retention and backup aging.

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